Terms & Conditions

Last Updated: October 6, 2025
1. ACCEPTANCE OF TERMS

By accessing and using www.utsavika.in, you accept and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. FESTIVE SEASON ORDERS & TIMELINES

2.1 Order Processing:

Orders are processed on a first-come, first-served basis
During peak festive season (Diwali period), order processing may take 3-4 business days
We reserve the right to refuse or cancel orders at our discretion

2.2 Delivery Timelines:

Standard delivery: 5-7 business days from order confirmation
Express delivery: 2-3 business days (subject to availability and location)
CRITICAL: For Diwali delivery, orders must be placed minimum 5 days before Diwali (by October 12, 2025)
Delivery timelines are estimates and not guaranteed
We are not liable for delays caused by courier partners, natural disasters, strikes, or force majeure events

2.3 Festive Rush Disclaimer:

Last-minute orders may not be delivered before Diwali
We strongly recommend ordering at least 10 days in advance

3. PRODUCT INFORMATION

3.1 Product Details

All products are handcrafted/curated items and may have minor variations in color, design, or finish
Product images are for representation purposes only
We strive for accuracy but do not guarantee exact replication of images

3.2 Fragile Items:

Products contain fragile decorative items (diyas, pooja thalis, containers)
While we pack securely, we are not liable for damages during transit
Damages must be reported within 24 hours of delivery with unboxing video as evidence

3.3 Perishable/Fresh Items:

If hampers include fresh flowers, sweets, chocolates, dryfruits or perishables, shelf life is limited
Consumer must inspect immediately upon delivery
No returns accepted for perishable items after 24 hours

4. PRICING & PAYMENT

4.1 Pricing:

All prices are in Indian Rupees (INR) and exclusive of GST
Prices are subject to change without notice
Festive season pricing may differ from regular pricing
Once order is confirmed, price is locked

4.2 Payment:

We accept UPI, Credit/Debit Cards and Digital Wallets
Payment gateway charges, if any, are borne by the customer
Orders are confirmed only upon successful payment
We do not store card/payment information on our servers

LIMITATION OF LIABILITY

Service Interruptions:

We do not guarantee uninterrupted access to the website
Not liable for technical glitches, payment gateway failures, or cyber issues

Third-Party Services:

We use third-party courier and payment services
We are not liable for their actions, delays, or failures
Disputes with third parties to be resolved directly

Maximum Liability:

Our total liability is limited to the order value
We are not liable for indirect, consequential, or emotional damages
Force majeure events absolve us of liability

CUSTOMER RESPONSIBILITIES

Accurate Information:

Customer must provide accurate delivery address, contact details
Errors in customer-provided information are not our responsibility

Account Security:

Customer responsible for maintaining account confidentiality
Any activity under customer account is customer's responsibility

Prohibited Use:

Resale of products for commercial purposes without authorization
Fraudulent transactions or misuse of platform

DISPUTES & JURISDICTION

Governing Law:

These terms are governed by laws of India
Subject to exclusive jurisdiction of Mumbai courts only

Dispute Resolution:

Customer must first attempt resolution through our customer service
Mediation preferred before legal action

MODIFICATIONS

We reserve the right to modify these Terms & Conditions at any time. Continued use after changes constitutes acceptance.

For queries, complaints, or support: Email: care@utsavika.in Phone: +91-8369396195

Address: Mumbai , Business Hours: Monday-Saturday, 11 AM - 6 PM IST