CAN YOU CANCEL?
Yes, but only WITHIN 4 HOURS OF ORDER:
 

• Full refund, no questions asked

• Message us or cancel via website/email

• Refund processed in 7-14 business days

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HOW TO CANCEL:
 

• Email: care@utsavika.in Subject: "Cancel Order #[Your Order Number]"

• WhatsApp: +91-8369396195 Message: "I want to cancel order #[Your Order Number]"

• We confirm within 60 minutes (during business hours)

• Refund initiated within 48 hours

• Money back in your account: 7-14 business days (Depending on your bank)

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RETURN POLICY

Utsavika hampers are not products. They're curated experiences for specific dates.

Each hamper is:

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• Hand-assembled with your family in mind

• Time-sensitive (meant for Diwali 2025)

• Customized (ritual guides, packaging)

• Perishable elements (ubtan powder has shelf life, chocolates are fresh)
   

Once created for you, it cannot be resold to someone else. So our policy is honest and fair. We don't accept returns. But we promise something better:

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• If damaged in shipping: Free replacement only if the unboxing video is provided showing the damage.

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